Q. I have a 1 GHz Celeron processor, a motherboard with integrated sound and graphics and Windows 98, with a modem. I use this system primarily for voice chatting with my husband. The problem is that he can hear what I’m saying but I can’t hear him. Is this problem related to the soundcard or the telephone line?

A. This problem could occur due to various reasons. Check if the headset is plugged into the correct port on your soundcard—it should be in the headphone- out port. Use the audio-tuning wizards that come bundled with the voice chatting software to adjust the volume levels. For instance, in MSN and Yahoo! Messenger, these options are under the Tools and Help menus, respectively. An error in these wizards will let you know the cause of your problem. Finally, go to Start > Settings > Control Panel > Multimedia. Make sure that the name of the soundcard under the Playback and Recording sections is the right one. Also, check the box titled ‘Use only preferred devices’ and turn up the Master and Wave volumes in Volume Control by going to Start > Programs > Accessories > Entertainment > Volume Control. If you have amplified speakers, increase their volume as well.

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